Managed support and services
AISERVER.AZ offers two levels: base support included with every server, and managed support where we run your server for you. In both cases, the work is done by real engineers — not bots.
Support tiers
Base support
Included with every dedicated server.
- Hardware and network issues
- Data-center-level failures
- Ticket system and 24/7 on-call
Managed support
We manage your server for you.
- OS installation and updates
- Monitoring and preventive maintenance
- Configuration and optimization assistance
Paid services
On demand, by request.
- Complex migrations
- Backup strategy setup
- Custom engineering work
Why a live engineer?
Our key differentiator is people. A bot can speed up routine questions, but decisions and accountability stay with an engineer. That's why we don't replace support with bots — we augment them.
SLA (placeholder)
Exact response times and priority definitions are shown on the SLA page. All figures are placeholder until confirmed.
View SLAFrequently asked questions
Is base support truly free?
Yes, base support is included with every dedicated server: hardware, network, and data-center-level issues. Server management (OS level) belongs to the managed package.
What's included in the managed package?
OS installation and updates, monitoring, preventive maintenance, and configuration assistance. Exact scope is agreed per configuration.
Do you respond at night?
24/7 on-call exists for critical (P1) incidents. Exact response times will appear in the SLA after confirmation.
Let's find the right server for your workload together
Talk to an engineer or browse the catalog. No commitment required.