AI assistant
The AISERVER.AZ AI assistant does not replace a live engineer — it reinforces one. It answers routine questions from the knowledge base, helps you find a suitable server and hands you to a live engineer in a single step when needed.
The principle: AI reinforces, it doesn't replace
- The first line is for routine questions — the decision stays with an engineer.
- Answers come only from the verified knowledge base (RAG).
- Every answer shows a link to its source.
How it works
- 1
Question
You ask a question in Azerbaijani, Russian or English.
- 2
RAG answer
The assistant finds an answer in verified content and shows the source.
- 3
Escalation
If needed, the conversation is handed to a live engineer together with its context.
Safety rules
It doesn't invent prices, SLAs or timelines — with no data, it routes you to an engineer.
It makes no commitment on behalf of the company, such as a discount or a downtime guarantee.
It doesn't discuss where the hardware comes from or internal operational details.
It grants no access to server management or to another customer's data without authentication.
The “Talk to an engineer” button is always visible — that is our product, not a failure of the bot.
The assistant goes live in stages as the knowledge base is completed. This page explains the approach; the widget will load asynchronously so that page speed is not affected.
Frequently asked questions
Will the bot replace engineers?
No. The bot speeds up routine questions, but the live engineer is our core difference and the decision always stays with a person.
Can the bot quote a price?
Only prices published in the catalogue. For a tailored calculation or the price of a managed service it routes you to an engineer.
Let's pick the right server for your workload together
Browse the catalogue or write to an engineer — we'll match the configuration to your load. No commitment.